What do Counselors do?
Counselors are considered the front-line support staff for the players.
They help to handle Help Requests, answer questions, and guide players to information, and in the event that an issue can’t be solved, issues will be escalated to GM or Development staff for further assistance.
Counselors will typically remain hidden unless working directly with players or during special occasions and events.
Please be kind to your Counselor as they are volunteering their time to help you! 😃